The start time depends on the service.

Some services start quickly. Other services may take longer because of the service type, order quantity, target country, platform condition, or current system load.

Please check the estimated start time in the product description.

The delivery time depends on the service and the order quantity.

Small orders may finish quickly.

Large orders or country-specific services may take longer.

Any delivery time shown on the product page is an estimate. It is not a guaranteed completion time.

Log in and go to:

My Account → Track Orders

You can check the current status of your social media service orders there.

Track Orders → https://likeup.shop/my-account/smm/

There may be a short delay between the actual service progress and the status shown on LikeUp.

First, make sure that you are logged in to the account that placed the order.

Check that the order number is correct.

If the order still cannot be found, please contact Support and provide the order number.

Some social media platforms may take additional time to update the visible numbers.

Please check again after some time.

If the problem continues, contact Support with your order number.

If the service has not started, we may be able to change or cancel the order.

Please contact Support as soon as possible.

If the service has already started, changing the target may not be possible.

Please check all order information before completing your purchase.

A refill is available only for services that include a refill guarantee.

Not all services include a refill.

The refill availability and refill period are shown in the product description.

No.

The refill period depends on the service.

Some services may have a shorter or longer refill period.

Some services do not include a refill.

Please check the refill terms before placing an order.

If your service includes a refill guarantee and the quantity has decreased, contact Support with your order number.

We will check the order status and refill terms.

A refill may not be available in the following situations:

* The account or post is private.
* The account or post was deleted.
* The username or URL was changed.
* The social media account was suspended or restricted.
* Another provider was used for the same target at the same time.
* The refill period has ended.

Social media platforms regularly remove inactive, suspicious, or deleted accounts.

Platform policies and algorithms may also change.

Because of this, some delivered engagement may decrease over time.

If refill protection is important to you, choose a service that includes a refill guarantee.

LikeUp supports several payment methods.

Available payment methods depend on your country, currency, order, and payment provider.

Possible payment methods include:

* PayPal
* Credit Card
* Debit Card
* Wise / Bank Transfer
* Local Bank Transfer
* Singapore PayNow
* Other payment methods shown at Checkout

Not every payment method is available in every country or currency.

The payment methods shown at Checkout are the payment methods currently available for your order.

Yes, if a card payment option is shown at Checkout.

Card approval depends on your card issuer and the payment provider.

In some countries, PayPal may allow card payment without a PayPal account.

The available options depend on your country, PayPal, and your card issuer.

Please check the available options at Checkout.

Yes.

LikeUp supports multiple currencies.

You can select an available currency before payment.

Please check the final currency and amount carefully before completing the payment.

If your card currency is different from the LikeUp payment currency, your bank or card issuer may convert the payment.

Your bank may use its own exchange rate.

It may also charge a foreign transaction fee.

Wise / Bank Transfer allows eligible customers to pay by bank transfer.

In supported currencies, you may be able to send money using a local bank transfer instead of an international wire transfer.

Please use the exact bank details, currency, amount, and Payment Reference shown at Checkout.

Availability depends on the currency and the payment method shown at Checkout.

Local bank transfer may be available for the following currencies:

United States — USD
Local USD bank transfer

Australia — AUD
Local AUD bank transfer

Canada — CAD
Local CAD bank transfer

Euro Area — EUR
Local EUR bank transfer

United Kingdom — GBP
Local GBP bank transfer

Philippines — PHP
Local PHP bank transfer

Singapore — SGD
Local SGD bank transfer and, when available, PayNow

Thailand — THB
Local transfer to Kasikorn Bank

The payment options shown at Checkout always take priority.

LikeUp does not currently offer Wise local JPY bank transfer as a payment method.

Customers in Japan should use the payment methods shown at Checkout.

These may include card payment, PayPal, or other available methods.

If THB bank transfer is available, Checkout will show the payment details for Kasikorn Bank.

You may be able to pay through a Thai mobile banking application or by using the payment information shown at Checkout.

Please send the exact amount shown in your order.

If a Payment Reference or order reference is shown, enter it exactly as displayed.

Yes, if PayNow is shown as an available payment method at Checkout.

You can use a supported Singapore banking app to complete the payment.

Use the PayNow details or QR code shown during payment.

Please send the exact amount shown at Checkout.

If a Payment Reference or order number is required, enter it correctly.

PayNow payments are usually processed quickly.

However, there may be a short delay between your bank, Wise, and the LikeUp system.

Do not pay the same order again while waiting for confirmation.

If the payment is not confirmed after a reasonable period, contact Support with your order number and payment details.

Your PayNow transfer limit depends on your bank and account settings.

Your bank may have a daily or per-transaction transfer limit.

Please check your banking app before making a large payment.

We do not recommend it.

Please send the payment in the same currency shown at Checkout.

For example:

* SGD for an SGD order
* THB for a THB order
* AUD for an AUD order

If you send a different currency, your bank may convert the payment and deduct fees.

The amount received may then be different from the order amount.

Yes.

Please send the exact amount shown at Checkout.

The system may use the payment amount to match your transfer with your order.

If the amount is too high or too low, payment confirmation may be delayed.

A Payment Reference helps us match your bank transfer with the correct LikeUp order.

If a Payment Reference is shown at Checkout, please enter it exactly.

If your banking app does not allow you to enter a reference, keep your payment receipt and order number.

Do not send the payment again.

First, check:

* Your order number
* Payment amount
* Payment currency
* Payment time
* Payment Reference
* Bank or payment provider status

If the order is still not confirmed, contact Support and provide your order number and payment details.

Enter the coupon code in the Coupon Code field in your Cart or at Checkout.

Then apply the coupon before completing the payment.

Yes.

New customers may use the current Welcome Coupon.

30% Discount Coupon

Coupon Code:

NEW

The coupon may have conditions such as eligible products, minimum order amount, usage limit, or expiration date.

Please check the coupon conditions before payment.

This depends on the order and promotion rules.

Some coupons may be used together with points.

Other coupons may not allow additional discounts.

Checkout will show the discounts that can be applied to your order.

LikeUp Points are reward points.

You can earn points when you purchase eligible products.

You can use your available points as a discount on future LikeUp orders.

Your earning rate depends on your Membership level.

CUSTOMER — 2%
SILVER — 3%
GOLD — 4%
VIP — 5%

The actual number of points depends on the order amount and payment currency.

The base value is:

100 Points = USD $1

If you use another currency, the discount value is converted to the selected currency.

A very small difference may occur because some currency conversion values must use whole numbers.

If you have available points, you can use them for eligible purchases in your Cart or at Checkout.

The maximum number of points you can use may depend on the product and current reward rules.

No.

LikeUp Points are rewards for use on LikeUp.

They cannot be withdrawn as cash.

They cannot be transferred to a bank account.

Top Up Points allows you to purchase LikeUp Points directly.

The purchased points are added to your LikeUp account.

You can use them later for eligible purchases.

No.

Existing points cannot be used to purchase Top Up Points products.

This prevents customers from using points to buy more points.

Yes.

Your Membership earning rate also applies to eligible Top Up Points purchases.

For example, if a Top Up Points product has a value of USD $10:

CUSTOMER — 1,020 Points
SILVER — 1,030 Points
GOLD — 1,040 Points
VIP — 1,050 Points

The actual number of points depends on the product price and selected payment currency.

LikeUp Membership is a customer reward program.

Your level is based on your total eligible purchase amount.

Higher Membership levels receive higher point earning rates.

CUSTOMER
New customer

SILVER
Total eligible purchases from USD $100 to $299

GOLD
Total eligible purchases from USD $300 to $599

VIP
Total eligible purchases of USD $600 or more

Orders in different currencies are converted to a USD value for Membership calculation.

For example, purchases made in USD, EUR, JPY, THB, or other supported currencies are converted and added to one total purchase amount.

Log in and go to:

My Account → Membership

You can see your current Membership level and total purchase amount there.

Yes.

Future eligible purchases use the earning rate for your current Membership level.

CUSTOMER — 2%
SILVER — 3%
GOLD — 4%
VIP — 5%

If the service has not started, cancellation may be possible.

Some services start automatically soon after the order is placed.

If you need to cancel an order, contact Support as soon as possible.

If the service has already started or some of the ordered quantity has already been delivered, full cancellation may not be possible.

We will review the actual order status before deciding what options are available.

If LikeUp or the service provider cannot complete the order, we may offer one of the following solutions:

* Restart the service
* Correct the service
* Provide an alternative service
* Refund the undelivered portion
* Issue a full refund when appropriate

The final solution depends on the order status and the amount already delivered.

If part of the order cannot be delivered because of a LikeUp or service provider issue, the undelivered portion may be eligible for a refund or another solution.

Refunds may be limited if the order failed because you entered the wrong username, URL, quantity, or other order information.

Please check all information carefully before placing your order.

When possible, an approved monetary refund is returned to the original payment method.

The time required for the refund to appear depends on the payment provider, card issuer, or bank.

Creating an account makes it easier to manage your LikeUp activity.

With an account, you can manage:

* Orders
* Order status
* Points
* Membership
* Customer support history

Use the password reset option on the login page.

A password reset message will be sent to your registered email address.

You can request account deletion from your account page.

1. Login
2. Go to My Account
3. Open the Account section
4. Select the account deletion option

https://likeup.shop/mypage/

After deletion, you may no longer be able to log in or restore the account.

Some transaction records may still be kept when required for legal, tax, accounting, payment dispute, fraud prevention, or security purposes.

Use Support if you need help with an order, payment, refill, points, or your account.

For order-related questions, always include your order number.

Please provide as much relevant information as possible.

For order-related questions, include:

* Order number
* Service name
* Target URL or username
* Description of the problem
* Screenshot when useful

Do not send your social media password or verification code.

First, check your order details in My Account.

For social media service orders, also check:

My Account → Track Orders

If the service is still in progress, it may need more time to complete.